Refund Policy

Our Commitment to You

We want every customer to have a great experience with BeamSmile. If you have any issues with your order, we're here to help resolve them quickly and fairly.

Customer Support

Our support team responds within 24-48 hours and will work with you to address any concerns. Email us at support@beamsmile.shop with your order number for the fastest assistance.

60-Day Return Window

Changed your mind? You have 60 days from delivery to return your BeamSmile. Email us with your order number and we'll send return instructions and the return address.

If Your BeamSmile Arrives Damaged

We've got you covered! If your BeamSmile arrives damaged or doesn't work properly straight out of the box, contact us within 7 days with photos. We'll send a free replacement or provide a full refund including shipping - your choice.

Return Requirements

To make the return process smooth for everyone, here's what we need:

For regular returns:

  • Contact us within 60 days of delivery with your order number
  • Product in original unopened packaging with factory seal intact
  • Original packaging undamaged and complete

For damaged items:

  • Contact us within 7 days with photos of the issue
  • Include your order number for fast processing

Health & Safety Standards

BeamSmile follows the same health standards as major retailers for personal oral care products. This ensures every customer receives a completely safe, unused product - just like the toothbrushes and oral care items you'd buy at any pharmacy or store.

What this means:

  • We can only accept unopened products with factory seals intact
  • Products that have been used, tested, or opened cannot be returned
  • This protects the health and safety of all our customers

We know you might want to try the product first, but these standards are industry-wide for all oral hygiene products. It's the same reason you can't return an opened toothbrush to any store - once it's been in contact with someone's mouth, it cannot be safely resold to another customer.

Our Inspection Process

Every returned item undergoes a thorough inspection to ensure our quality standards are maintained for all customers.

We check:

  • Factory seal is intact and unbroken
  • Packaging is undamaged and complete
  • No signs of use (water marks, toothpaste, wear)
  • Item matches what was originally sent

If your return passes inspection: Your refund is processed immediately.

If your return fails inspection: The item is disposed of for health reasons and no refund is issued. You'll receive an email explaining why (example: "seal was broken" or "product shows signs of use").

This inspection process is mandatory and ensures fairness and safety for everyone.

Shipping & Delivery

We provide tracking for every order and ship within 1-2 business days. Once the carrier marks your package as "Delivered," it's considered successfully received.

Important: We are not responsible for packages after delivery confirmation. If tracking shows delivered but you didn't receive it, please contact the shipping carrier directly or check with neighbors/building management.

Return Shipping Costs

You're responsible for return shipping costs unless the item arrived damaged or defective. We recommend using tracked shipping for your protection.

Order Cancellations

We process orders immediately for fast delivery, so orders typically cannot be cancelled once placed. However, you can always return any unopened item within 60 days.

What Gets Refunded

For approved returns:

  • Full product purchase price
  • Original shipping (only if item was damaged/defective)

What doesn't get refunded:

  • Return shipping costs (unless damaged/defective)
  • Original shipping (for change-of-mind returns)
  • Payment processing fees

2-Year Warranty (Optional)

Available at checkout for £4.99. This gives you complete protection for two years covering manufacturing defects, electrical issues, and accidental damage during normal use.

Please note: The warranty activates immediately upon purchase and cannot be cancelled or refunded. This allows us to provide instant coverage from day one.

Contact Us First

If there's any issue with your order, please contact us at support@beamsmile.shop before opening payment disputes. We respond within 24-48 hours and resolve most concerns directly.

Fraudulent Disputes

All chargebacks and disputes are thoroughly reviewed. Fraudulent claims (like claiming non-delivery when tracking confirms delivery, or attempting to return used products as "unopened") are escalated immediately with full documentation to your bank or payment processor.

If fraudulent disputes result in financial loss, we reserve the right to recover all costs through appropriate legal channels.

Your Agreement

By purchasing from BeamSmile, you confirm you've read and agree to these terms, including that oral care products cannot be returned once opened.

Questions?

We're here to help and want you to have a great BeamSmile experience!

Quick Reference

Q: Can I return unopened products?
A: Yes, within 60 days for a full refund.

Q: Can I return after trying it?
A: No - health regulations prevent returns of used oral care items.

Q: What if it arrives broken?
A: Contact us within 7 days for a free replacement or refund.

Q: How long do refunds take?
A: 7-14 business days after inspection.

Q: Have questions?
A: Read our FAQ - Click here